Modern business now relies heavily on artificial intelligence (AI), which spurs innovation, streamlines processes, and gives businesses a competitive edge. AI has evolved from a tech term to a genuine life – changing technology. More small businesses and startups are embracing AI technology to expand their growth, and you don’t want to be left behind by this expansion. Businesses of all sizes may use AI tools to improve decision-making, provide better customer experiences, and optimize workflows.
In this blog post, we will examine some of the best AI tools for small businesses in 2024, providing real-world examples of how these tools can revolutionize your business.
1. ChatGPT by OpenAI
Use Case: Content Creation and Customer Service
Paid vs. Free: ChatGPT provides a usage-limited free edition. ChatGPT Plus is a premium version with more features and quicker response times. The OpenAI-developed ChatGPT AI language model is a potent tool for improving customer service. It can handle various tasks, from answering commonly asked questions to providing personalized assistance, all while being available 24/7. Automating Frequently Asked Questions (FAQs) is one example of how to utilize ChatGPT efficiently in customer service.
ChatGPT, an AI language model developed by OpenAI, can be a powerful tool for enhancing customer support. It can handle various tasks, from answering common questions to providing personalized assistance, all while being available 24/7. Here’s how ChatGPT can be used effectively in customer support, with practical examples.
Automating Frequently Asked Questions (FAQs)
Example: A small online retailer gets a lot of questions concerning shipment details, return guidelines, and order status. They can automatically respond to these frequently asked inquiries by including ChatGPT on their website.
- A client asks, “Where is my order?”
- “Please enter your order number, and I’ll check the status for you,” was the ChatGPT response.
- Further Response: “Your order #12345 is currently in transit and is expected to arrive on August 20th.”
Human agents may concentrate on more complicated problems because of this automation, which saves time for both the customer and the support staff. In this way, ChatGPT by Open AI is one of the best tools for small business.
2. Canva
Canva is an AI-powered design platform that helps small businesses create professional-quality marketing materials, even without design skills.
Use Case: Canva makes generating everything from business cards to social media posts easier with its huge media library, user-friendly design, and thousands of customizable templates.
Free Version:
- Access to thousands of templates, design tools, and a basic media library.
- Perfect for creating social media posts, flyers, and basic marketing materials.
Paid Version (Canva Pro):
- Offers advanced features like the Brand Kit, Magic Resize, and access to a larger library of premium templates and images.
- Ideal for businesses that need consistent branding and more customization options.
Example: A small bakery uses Canva to design eye-catching flyers and social media posts, boosting customer engagement and sales. The bakery saves time and money by relying on Canva’s templates and drag-and-drop features, eliminating the need for a professional designer.
In conclusion, Canva is a flexible and indispensable tool for small businesses trying to easily improve their branding and marketing initiatives. Canva is one of the best AI tools for small businesses to improve their online presence.
